Privacy policy

Last updated 15 November 2026

Who we are

In this policy, "errorfix.net", "we" and "us" mean the people who run errorfix.net and provide its security assessments and tech help. We are responsible for the information described here.

What we collect

What you send us

When you use the contact form and chat with the Errorfix AI Agent, we receive your name, email address, what you need help with and your message. We also receive your company and country if you add them, your answers to the agent's questions, and the call time you choose.

Technical information

Like most websites, ours automatically receives your IP address and basic details about your browser and device when you visit. We use this to deliver the website, keep it secure, and limit abuse such as automated or repeated requests.

During our services

If we carry out an assessment or help with a problem, we see information about your setup that you share with us or give us read-only access to, such as settings, accounts and devices. We look at settings, not the content of your emails or files, and we use this information only to provide the service you asked for.

Please never send us passwords, sign-in codes or payment card details. We will never ask for them.

How we use it

• To reply to your request and understand how urgent it is
• To offer call times, book your call and send you a calendar invitation
• To prepare for and provide assessments and help
• To keep the website secure and prevent spam and abuse
• To keep proper records and meet our legal obligations

We don't sell your information, use it for advertising, or add you to marketing emails. We only share it with the service providers that help us run the website and our services, who may be in other countries, or when the law requires it.

Cookies

We don't use cookies for advertising or tracking. The security check on the contact form uses information about your browser to tell people from bots, only for that purpose.

How long we keep it

• Your requests and our replies are kept as long as we need them to help you and keep proper records, then deleted.
• Abuse-prevention counters, which include IP addresses and email addresses, are deleted automatically, within 24 hours at most.
• The chat on the website isn't saved in your browser. It disappears when you close or reload the page.
• Assessment information is kept only as long as needed to provide the service and any follow-up you ask for.

How we protect it

The website only works over an encrypted connection (HTTPS). Access to your information is limited to the people who need it to help you. No system is perfectly secure, but we apply the same standards we recommend to our clients.

Your choices and rights

If you have a question or request about the information we hold about you, such as seeing, correcting or removing it, please get in touch. Depending on where you live, you may also have rights under data protection law, and we'll respect them.

To contact us, use the contact form and choose "Something else". We may need to confirm it's really you before acting on a request.

Children

Our services are meant for adults. If you're under 16, please ask a parent or guardian to contact us for you. If you believe a child has sent us information, contact us and we'll delete it.

Changes to this policy

This policy may change at any time, for example when we update our services or how we handle information. The version published on this website is the one that applies, and the date at the top of this page shows when it was last updated. Please check back from time to time.