Stuck on an error? We'll help you fix it
Not every problem is a security problem. Send us the exact error message and what you were doing, and we'll tell you what it means and how to fix it.
What we help with
- Windows and Mac: updates that won't install, blue screens, restarts, slow startups, full disks
- Phones and tablets: storage full, apps crashing, backups, moving to a new phone
- Wi-Fi and internet: connected but nothing loads, dropouts, slow speeds
- Email and accounts: Outlook or Mail asking for passwords, sync problems, sign-in loops
- Printers and accessories: offline printers, drivers, scanners, docks
- Cloud and files: missing files, sync conflicts, sharing settings, storage limits
Common errors we see
Windows update error 0x80070643
Usually an update for a built-in Windows component that failed to install, often because a small system partition is too full. It's fixable, but the right fix depends on which update failed, so tell us the update name shown in Windows Update.
Blue screen: CRITICAL_PROCESS_DIED
A core part of Windows stopped unexpectedly. Common causes are damaged system files, a faulty driver or a failing disk. If it happens on every startup, don't keep restarting. Tell us what changed recently, such as a new update, program or device.
Mac kernel panic or restart loop
The Mac restarts and shows "Your computer restarted because of a problem". Often caused by an outdated app or add-on, faulty accessories, or low disk space. Unplug accessories first and note whether it still happens.
Wi-Fi says "No internet, secured"
Your device is connected to the router, but the router isn't reaching the internet, or your device has the wrong network settings. Check whether other devices work. That tells us which side the problem is on.
Outlook keeps asking for your password
Usually saved sign-in details that are out of date, or an account that needs a newer sign-in method. Don't keep typing your password into repeated pop-ups. Tell us your email provider and we'll walk you through it.
This one is a scam
A pop-up or full-screen warning saying your computer is infected and you must "call Microsoft" (or Apple) is fake. Don't call the number. Close the browser, or restart the computer if it won't close. If you already called and let someone in, follow our phishing and scam steps.
How to get the fastest answer
- Copy the exact error text or code. One wrong character can point to a different fix.
- Say what device and system you use, for example "Windows 11 laptop" or "iPhone".
- Say what you were doing when it appeared, and whether anything changed recently.
- Say what you've already tried, so we don't repeat it.
Never include passwords or codes in your message. We will never ask for them.
Common questions
Do you need access to my computer?
Usually not. Most problems can be fixed by talking you through the steps on a call. If seeing your screen would help, we'll ask first, and you stay in control the whole time.
Which devices do you help with?
Windows, Mac, iPhone, iPad, Android, home and office Wi-Fi, printers, and common email and cloud services.
Can you help if the error looks like a security problem?
Yes. If an error turns out to be something more serious, we'll tell you and help with that too. Sometimes a simple error is the first sign of a bigger problem.
Where are you based?
We work online and help people wherever they are. When you contact us, the agent offers call times shown in your own time zone.
Related help
Send us the error
Copy the exact error message into the form and tell us what you were doing when it appeared. The Errorfix AI Agent replies straight away and, if a call would help, lets you pick a time.
Ask about a tech problem